Last night I was working at FatCats and it was very...strange. Seriously I've had some bad, stupid, grumpy, and happy customers. But there must've been a full moon last night, because EVERYONE decided it was crazynight at crazytown.
My two workers were at their registers with lines that kept growing while I was grabbing shoes and helping out anyone with questions. It was slow at first, but it seemed like out of nowhere everyone decided to attack the front desk. I hate it when people do that. Anyways I had someone from the billiards tables come straight to me to return the stuff and I'm pretty positive he was extremely drunk. He had two tables and was only bringing back one while the other table finished their game. I could not for the life of me get him to understand me. I kept asking him which table he was returning as he continued to tell me he had two tables. After 5 minutes of the runaround I finally just turned one table off not caring if it was the one still playing (when we turn off the table the lights go out so the players can't see). Then the other table came up and he told me to close the other one so I did, then he tried to give me his money. Wtf? He wasn't even in line. I explained to him that he couldn't just go in front of customers that have been waiting in line. It totally makes sense to turn off their tables immediately so they don't get charged more while waiting in line but it didn't make sense to him why he had to wait in line. He threw a fit and tried to grab the receipts from me but I had a feeling that if I gave him the receipts, he would conveniently "lose" one and we wouldn't be able to charge him. So finally the jerk got in line and paid...I was so glad I hold on to the ID until after they pay.
After that I continued grabbing tons of shoes and fixing lanes and answering questions and helping the new guy on his register. I was being worn out a little thin...but hey to make things better ANOTHER crazy drunk came up. He started yelling because he was on the 5th frame and couldn't finish his game. I looked at his lane information and he had paid for the hour for 2 people. They were on the FIFTH game lol. So I told him he couldn't finish his game and he smiled and left. Apparently it wasn't settled like he thought, because he came back and said "WHAT THE FUCK?! I CAN'T FINISH MY GAME?! THAT'S FUCKED UP!!!" He was super mad. So I told him he paid only $10 for what would normally be $30 because of how many games he played. He thankfully walked off, but I was at a breaking point and started crying while I grabbed some shoes. The customers I was grabbing shoes for witnessed the whole situation with both drunks and they saw that I was crying. And they didn't say or do anything.
The whole situation just made me think. What causes a person to lash out like that? I have done nothing wrong. In fact I was being extremely polite and I wasn't ripping them off in the slightest! Being rude for no reason never makes sense to me. Sure maybe they had a bad day and I understand that...but if you're having a bad day why the HELL would you go out in public? When I have a bad day I just wanna lay in my bed and watch movies haha. Because I know that if I go somewhere I will be rude and people that work in customer service do not deserve that. I DO NOT DESERVE THAT. It's hard enough working in customer service all day. Dealing with cheats and idiots and grumps. And then having to clean up after everyone. Peachy day. I just don't get it though. And I don't get why the customers that saw what happened didn't say anything either. If I see someone being mistreated, you bet your ass I will say something. We are children of GOD...imagine what happens when a man mistreats a daddys girl and what the father does in that situation...then times it by a gazillion! Who the hell would mess with Gods children like that when they will pay for it in an eternal way one day? Just something to chew on.
So next time you go somewhere, think about all the shit the person helping you has gone through in their personal life and at their job and think about the way you treat them. Do you make their job harder by complaining about prices they can't control? Do you act snide or rude or better than them? Or do you treat them like princes and princesses and compliment them on their looks or how they are doing their job? THINK. Before you act.
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